E-Wallet FAQs

How do I set up an E‑Wallet for my child?

• Go to https://app.tiptopholidayshop.com, create a Parent account, add your child, select the correct school, choose the grade, and save.

Can I add more than one child?

• Yes. Add each child to your Parent account and select the correct school and grade for each.

I selected the wrong school. How do I fix it?

• Open your child’s profile and edit the school selection. If you don’t see the option, contact your school’s Holiday Shop coordinator for help.​

How do I add funds to the E‑Wallet?

• In Your Children, click Add Funds. Choose a preset amount or enter a custom amount, then complete payment.

Is there a minimum amount to add?

• Yes, the minimum E‑Wallet load is $10.

When will funds appear in the E‑Wallet?

• Usually right away. If you don’t see the update, refresh the page. If it still doesn’t show, contact your school’s coordinator.

What happens to any leftover balance after the shop closes?

• Unspent funds remain in your child’s Tip Top E‑Wallet to use at a future Tip Top Holiday Shop.

Can I transfer E‑Wallet funds between my children?

• Transfers are not allowed at this time. 

Can I get a refund for unused E‑Wallet funds?

• The program uses carry‑forward balances for future shops.  Balances can not be refunded. 

Do we need to bring anything to the shop?

• Bringing the printed Wallet Pass helps, but it’s not required. Staff can scan the QR code, type the Wallet ID#, or select your student from the list.

How do I print the Wallet Pass?

• Log in, click View Details on your child, and select Print Wallet Pass.​

Can my child shop without the Wallet Pass?

• Yes. Staff can select your child from the student list and apply the E‑Wallet balance.

What payment methods are accepted?

• E‑Wallet, Cash, Tip Top Cash, and Credit/Debit Card.

Will I get a receipt when my child shops?

• Staff can optionally send a receipt via phone or email at checkout. If you enabled notifications in your Parent profile, E‑Wallet purchases can also auto‑notify you.

How do I turn purchase notifications on or off?

• In your Parent account Profile, toggle Email and/or SMS notifications.

Can I see my child’s transaction history?

• Yes. Click View Details on your child’s E‑Wallet to view past transactions.

Can I add funds during the shopping day?

• Yes, until your school closes the sale. After the sale ends, parents can no longer add funds for that event.

What if an item needs to be returned?

•  Please check with your school’s Holiday Shop coordinator.

Is sales tax included?

• Yes, sales tax is included in the price of the item.

I can’t log in—what should I do?

• Use “Forgot Password” or request a new invite if your magic link expired. If issues persist, contact your school’s coordinator.

My E‑Wallet balance didn’t update after adding funds.

• Refresh the page or log out/in. If it still doesn’t update, show your funding confirmation to the coordinator for assistance.

I’m not receiving texts/emails.

• Check your notification toggles in Profile and verify your contact details. Also check spam/junk folders.

Who do I contact for help during the shop?

• Start with your school’s Holiday Shop coordinator on site. For card/E‑Wallet voids or technical issues they can’t resolve, they will contact Tip Top Holiday Shop at 817-240-2297